Reference

How We Handle Your Information

Your account data stays under your control. We collect what we need to run your wallet, process bKash and Nagad deposits, verify withdrawals, and keep support tickets moving—nothing beyond that operational scope.

Account data you controlPayment processing onlyWithdrawal verificationSupport ticket recordsContact us anytime
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bdrich How We Handle Your Information
PRIVACY QUESTIONS

How to Reach Us About Your Data

Questions about what we store, how long we keep it, or how to request changes land with our support desk. Open a ticket from your account dashboard, send an email to the address shown in your account footer, or use live chat during Bangladesh business hours. We handle data requests separately from standard support queries to keep the process clear.

Team online

Account Dashboard

Log in and open a support ticket tagged for privacy or data requests. Our team reviews these separately from gameplay questions so nothing gets lost in the general queue.

Email Support

Send your data access, correction or deletion request to the support email shown in your account footer. Include your registered phone number or account ID so we can verify ownership before releasing records.

Live Chat

Use the chat widget in your account lobby during Bangladesh business hours to ask about what data we hold or how to submit a formal request. The agent can guide you through the process step by step.

HOW WE PROTECT IT

Security & Retention Standards

We encrypt payment data in transit and at rest, restrict internal access to account records on a need-to-know basis, log every withdrawal approval for audit trails, and delete inactive session tokens after logout. Retention schedules align with transaction dispute windows and local regulatory expectations where applicable.

Payment Encryption

When you enter your bKash or Nagad number, the connection uses SSL encryption so the details travel securely to our processor. We store only the last four digits in our database; the full number lives with the payment gateway.

Session Security

Each login generates a unique session token tied to your device fingerprint. If you log in from a new phone or browser, we send an OTP to your registered number before allowing wallet access.

Data Retention

We keep transaction logs for the duration required to handle disputes and meet operational compliance needs. Once that window closes, records older than the retention threshold are archived or deleted based on local regulatory guidance.

Access Controls

Only customer support agents handling your ticket, finance staff processing your withdrawal, and security analysts investigating fraud alerts can view your account details. Every access attempt is logged with a timestamp and reason code.

Privacy Policy FAQ

We collect your email, phone number, date of birth for age verification, and device identifiers for session management. Payment details like your bKash or Nagad number are captured only when you make a deposit and stored securely with our payment processor.

We use your bKash, Nagad or Rocket details solely to route deposits into your account wallet and process withdrawal requests back to the same payment method. We do not share these details with any party outside the transaction chain.

Yes. Submit a data access request through your account dashboard or email our support team with your registered phone number. We will compile your account records and send them within seven business days, subject to verification.

Transaction logs are retained for the period needed to resolve disputes and meet operational compliance requirements. Once that window expires, older records are archived or deleted according to local regulatory guidance where applicable.

No. We do not sell, rent or trade your personal information. We share payment details only with the processor handling your bKash or Nagad transfer, and only for the duration of that specific transaction.

Contact support with a formal account closure request. We will close your account, zero your wallet balance via withdrawal, and delete personal records no longer required by our retention schedule. Some transaction logs may remain archived for compliance purposes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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